7 Sure-Fire Ways to Make Your List Hate You

blog opt-in listDo Your List Opt In and Freak Out?

If you’re a serious blogger or marketer, you can and should be building a blog opt in list that will become one of the most important assets of your business. The idea is to give away something of value to your readers in exchange for their name and email, and agreeing to receive emails from you in the future.

Many bloggers focus their efforts on providing the most compelling giveaway to maximize their blog opt ins, and there’s good reason for this.  The more compelling your “ethical bribe”, the faster your list will grow.

But here’s where many bloggers fall short.

They fail to capitalize on the opportunity to turn their blog opt in list members in to loyal followers and avid buyers.

Let me ask you this.

When is the last time you thought seriously about how your list members feel about you?

How do they feel about receiving your emails?  Do they say to themselves, “oh good, I love these emails” or do they roll their eyes and whisper “not again!”

Or worse, do they simply click delete without even bothering to open your emails in the first place?

The truth is, Jym has written some amazing posts on this blog about improving your blogging productivity.  In fact, I have written similar posts on my own blog, geared towards productivity for part time marketers.

Yet, much of this effort will be wasted if you don’t follow through with the ongoing task of building a relationship with your list.

In my experience, there are things you can do to breed loyalty among your readers and blog opt in list members.  There are certainly ways to nurture your list and make them excited to hear from you.

Unfortunately, there are many more things you can do that will make your list hate you or worse, ignore you.

7 Ways to Make Your Blog Opt In List Hate You

1.  You Make it Difficult Right out of the Gate

It’s a great moment!  You receive notification that someone has provided their information in exchange for your free giveaway… becoming a member of your list!  Hooray for you!

But what is it like for your new list member?  Have you made sure they can easily access the free giveaway you promised?

If it’s an ebook, be sure they can download it easily.  If its a teaching video, be sure they can easily find the video.  Whatever it is, make it simple and easy to access, and test it often.

Problems here will really get you off on the wrong foot.

2.  You Don’t Tell Them what to Expect

You must let your new list members know what to expect from you. Tell them how often to expect an email and what kind of emails you’ll be sending.

Whether you’ll be sending daily emails or will write once a week, tell them up front what to expect.

If you will be promoting occasional products, let them know in your very first contact. Then put every effort into meeting these expectations.

It’s all about trust.

3.  You’re Not Transparent  

If you’re going to be promoting affiliate products in your emails (you should), tell them upfront when your links are affiliate links and that you’ll receive a small commission if they purchase the product.

Don’t apologize but be proud to promote your affiliate products.  Just tell them upfront and there shouldn’t be a problem.

4.  You Don’t Understand Them

One of the biggest mistakes I see beginner bloggers make is a general lack of understanding as to why someone joined their list in the first place.

  • What compelled them to provide their information in exchange for your free giveaway?
  • What are their problems, their obstacles, and their needs?
  • How can you help them find the answers they crave?

Take some time to give this some serious thought because if you don’t understand what your list members want and need, they’ll soon become disenchanted with you.

They’ll be thinking, “he doesn’t have a clue”.

And believe me, they know where to find the ‘unsubscribe’ button.

5.  You Promote Too Soon or Too Often

Emails to your list should be primarily value-based content mixed in with an occasional promotion. There is no hard and fast figure here, but in general the rule of thumb is 80-90% value to 10-20% promotions.

That means at least 8 out of every 10 emails you send to your blog opt in list should be focused on either providing knowledge they’ll find useful or helping them to solve a problem they’re likely experiencing.

Your promotional emails are your reward for providing value to your list.  If you’ve done a good job in the first 8 emails, you should get some good results in your promotional emails, unless….

6.  Your Promotions aren’t Valuable

Not only should the information in your emails be valuable to your list members, but your promotions should be for things that will also be of value to them.

For example, my list members are primarly part time entrepreneurs looking for tips and strategies on being more productive with less time.  I promote tools and products that will help them accomplish this.

If I were to promote a totally unrelated product, not only would they not buy it but I would lose their trust.

Be sure you choose your affiliate product promotions wisely.  Ask yourself the question, “Will this product/tool/course help my list members fill a need or solve a problem, or am I just trying to make some money?”

It’s very tempting to jump into the latest product launch with large commissions, but if you put yourself above your list members, you’ll soon lose their trust.

And it can be very hard to win it back.

7.  You Make It Hard To Ask Questions

Do you make it easy for your list members to contact you with questions or comments?  If not, you’ll be missing out on a valuable opportunity to hear their feedback or help them on a more intimate level.

Be sure your contact information is provided at the end of each email. Or better yet, tell them to simply reply to an email to get a response.

Let your list members know that you read all emails and answer them personally.

Then do it.

Treat Your Blog Opt In List Like GOLD!

As a blogger and marketer, there’s no more valuable an asset than your blog opt in email list.  Without this list, you’ll be missing out on a huge opportunity to show your leadership, build relationships, find potential collaborators and… yes… make money.

Provide your list members with the royal treatment they deserve, putting their needs first and foremost and you will have a loyal following who will not only buy from you, but also tell their friends.

Your Turn…

What’s your experience with the members of your blog opt-in list?  Are they responsive or do they feel like dead weight tied around the neck of your business?

What are you doing right… and wrong?

Leave a comment and join in the discussion.

7 Sure Ways to Make Your Blog Opt In List Hate You © 2011 Blogger’s Alchemy

Dr. Bob Clarke is the author and co-creator of Simple Solutions for Part Time Network Marketers, a blog focused on productivity, marketing, and blogging strategies for Part-Time Entrepreneurs.

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39 Comments

  1. Tom says:

    You had me at the title. Building a list is a must-do if you’re a serious marketer, and congrats if you know how to effectively encourage readers to subscribe. This is a great checklist of what not to do to keep your subscribers from opting out. Good job as always!
    Tom invites you to read…SEO for 2012: How to Use PinterestMy Profile

  2. I make the cardinal sin of NOT capturing emails of my blog visitors. I know… I know… :)
    Damien Harrison invites you to read…Buy Damansara HouseMy Profile

  3. Jovie Onyema says:

    some websites just don’t let visitors know what to expect when signing up. sometimes, because they don’t always say what they want to give in detail, i just don’t sign up and i choose to forfeit whatever they wanted to give out for free. i just didnt trust them.
    Jovie Onyema invites you to read…Revealed! Zainab “Nana” Ibrahim: Golden Voice of Search FMMy Profile

  4. Sonia says:

    Been kinda late to the game with this one, but these are very valuable tips to go by. Some of the reasons you mentioned above is why I might unsubscribe to someone’s email list. Working in IT during the day affords with tons of “junk” in my spam filter (I love my filter system) and most of it is some sales ploy and very few something that provides me with information.

    The more sales pitch I get, the quicker I am to unsubscribe, so now with my own list, I try and not do that at all. If anything I want them to learn something and teach me something in the process. I will be using these tips to my benefit! Thanks Bob!
    Sonia invites you to read…Reaching Business Goals On A Shoestring Budget – My Review & Why Should You Read This Too!My Profile

    • Bob Clarke says:

      Hi Sonia!

      It’s great that you’ve used your own experiences in IT to hone your email marketing skills! You’re certainly on the right track.

      You need to get your readers to the point where they see your emails in their inbox and they think, “Oh good!” It takes a while to do, but when you accomplish this, you’ve got a responsive email list for sure!
      Bob Clarke invites you to read…Email Open Rate: 8 Reasons Why Yours Is Dead LowMy Profile

  5. James says:

    The first thing that came to my mind was that you were using psychological effect because of the word hate. I cam to understand better when I carefully read the whole article. It was such a nice read and very useful. I am thankful for you sharing this to us.
    James invites you to read…how to meet womenMy Profile

  6. Duy says:

    “Opt in and Freak out!” I like the phrase Bob :D

    Email marketing is one of the best way to make money online. But only when it’s done right. Throwing dozens of emails with only promotional materials at subscribers is the best way to freak the hell out of them!

    Thanks for sharing your experience!

  7. Ann says:

    Our marketing company has been thinking about giving a quality ebook or white paper to get an opt-in list. From what I have read here, we need to think about this very carefully so that we don’t appear clueless. Thanks for the advice.
    Ann invites you to read…15 Causes of Poor CommunicationsMy Profile

  8. Adrienne says:

    I agree with everyone as well Bob, great list you’ve provided.

    I think a lot of people are being turned off these days with over promoting to their lists. I definitely am one of those people. I join a list, I want to learn from that person but all I receive is promotion after promotion. They’ve yet to share one darn thing with me at all.

    What you have laid out here is so true. Be upfront with your list, let them know what they will receive from you and then share value with them. Write some mini-posts from time to time and share with them things you don’t share on your blog. Provide some tips that will help them in their own business. Things that will keep them interested in hanging around with you more often.

    As Paul so brilliantly put it, treat your list like you would want to be treated. That’s one of the most important lessons you can learn.

    Another great post Bob, but all of yours are.

    ~Adrienne
    Adrienne invites you to read…Lessons I Learned From A Truly Great ManMy Profile

    • Bob Clarke says:

      Hey Adrienne, great to see you over on Jym’s blog! Seems you are everywhere! :-)

      I like your idea of writing mini-posts. I’ve just started doing that and it seems to be going over well. I see more and more of the good marketers doing that.

      Imagine, someone sending you an email with some great free information, and the email contains no link?

      Some call it bad marketing, but I would say that if done correctly and occassionally, its pure gold.

      Thanks for adding your insights here, Adrienne!
      Bob Clarke invites you to read…Today I Need YOUR Help {Please!}My Profile

  9. Lisa Kanarek says:

    These are all good points to consider. One of the more important points is to build trust before you try to promote anything. And understanding your subscribers is crucial. Excellent post. Thanks.
    Lisa Kanarek invites you to read…All Dressed Up: A Working Naked UpdateMy Profile

  10. Super food for thought here Bob. Running a list offers you many freedoms, but you must embrace the responsibilities which come with the freedom. Tell your list what to expect, deliver value on a consistent basis and be consistent.

    Awesome point about asking questions. I specifically find emails where I ask a question at the conclusion, or where I ask how I can help, always get a nice series of responses sent back to me. Treat your emails like blog posts: engagement is key and selling is a small part of the equation.

    Thanks for sharing Bob!

    RB
    Ryan Biddulph invites you to read…Why My Bali Front Porch Swarm Is Like Most Miserable Online EntrepreneursMy Profile

  11. Great post, Dr. Bob! These are definitely some vital things to remember. After all, what good is it having a list if you alienate them and they go away?
    Steve Nicholas invites you to read…Concession Speeches and CharacterMy Profile

  12. satrap from Internet Marketing says:

    Hi Bob,
    Right on the target man. I think the biggest reason so many bloggers alienate their subscribers is too much promotion. I subscribe to a few blogs and I see it often. Some bloggers seem to be promoting everything under the sub. I mean, you got to balance it out or risk losing your subscribers.
    Thanks.
    satrap invites you to read…60 Ways to Make Money Without a JobMy Profile

  13. Luke Shavak says:

    Jym your blog posts seriously rock mate. Always such awesome content. Keep it up!!
    Luke Shavak invites you to read…Wealth Masters International Review – WMI.My Profile

  14. Hi Bob,

    thanks for sharing this great overview. I got off a whole bunch of optin lists just recently because I felt like “Oh no, not again.” When I got two hype emails a day from CommentLuv for example just recently, I scratched myself off the list in the blink of an eye and I don’t care how the good the product actually is. It’s called spam.

    On my own blog, I simply offer a form for people to subscribe to my blog posts or to download my mentor’s free e-book. That’s all. I know that this goes against the grain of most internet marketers who defend the Holy Grail of list building and I am aware of all pros and cons of it.

    I came to the conclusion that if I have to buy an informational affiliate product, it’s because I didn’t do the research thoroughly enough – which is a matter of minutes anyway) Chances are pretty good that it is available for free somewhere else or a few days or weeks later from the same author or from someone else.

    Be blessed

    Oliver
    Oliver Tausend invites you to read…More fun in MLM – Convention Cruise Pt. 2 – YucatanMy Profile

    • Bob Clarke says:

      Hey Oliver, thanks for your insights.
      I don’t think that offering up an affiliate product or course is bad, but its all in the timing.

      If you’ve done your job, you’ve built trust and integrity by giving people on your list plenty for free before hitting them up for a launch or affiliate product offering.

      It’s all in the timing, I suppose. If you unsubscribed from a bunch of lists after the last relaunch of CL, then it’s likely that those list owners didn’t foster their relationship with their list members very well.

      When someone is just in it for the money, it shines through, and people unsubscribe.
      Bob Clarke invites you to read…Today I Need YOUR Help {Please!}My Profile

  15. Hi Bob,

    Essential points you make here! I think that this is a great common sense list that many probably forget to think about when interacting. My Mama always taught me to be polite to folks and I think that one of the best things we can do is to sort of tap into that “good mannered” kid that was conscientious of the thoughts/feelings of others when we are interacting with some strangers who we hope to inspire a note of friendship with!

    Thanks for the great share!

    Cat Alexandra
    Cat Alexandra invites you to read…Learn About SEOMy Profile

  16. Dany says:

    I think the most important step is when they opt-in. Convincing someone to voluntarily accept emails from you is a big win in my opinion.
    I hate when I receive spam mails (even though they are well written the subject is of no interest to me) or even worst when I receive spam mails from people or companies that I’ve never heard of (and that somehow got a hold of my email address).
    But if I choose to receive periodic updates from someone then you can be sure that I will be interested in those emails. Then it’s up to them to rise to the challenge and send good quality emails. If I feel like I’m not getting the info I was expecting I will unsubscribe without any remorse.
    Reading your post and how much you appreciate your subscribers made me realize how important mailing lists are for a business. I will surely look at a promotional email different then before and not judge too harsh. They’re doing their job of promoting their products/services to as many people as they can, and I’m doing my job as a picky customer that ignores the ones that are not interesting.
    Cheers,
    Dan from pencilonpaper

    • Bob Clarke says:

      Hey Dan, I agree… getting someone on your list is a huge deal, but keeping them there can be even more difficult. Like you said, the end is just one unsubscribe click away.

      I watch my unsubscribes closely as an indicator of both how I’m doing and if I’m attracting the right people. Someone who unsubscribes right away is likely not that interested in what I have to say. Those kind of unsubscribes happen all the time – we all get them.

      But if I start noticing a spike in unsubscribes beyond what I normally see, I take notice, for sure. All this helps “raise the bar” for marketers and bloggers to do a better job giving their list members what they truly want.

      Thanks for the comment.
      Bob Clarke invites you to read…Today I Need YOUR Help {Please!}My Profile

  17. Great points! I love my lists and treat them with the utmost respect. The people on my lists are the lifeline of my online biz and I never forget that. People are very particular about who they let send them info and I always try to be mindful of that. It’s an honor for me to serve the folks on my lists. Your tip about making sure they know what to expect is so important. And do it on the first e-mail so there’s no misunderstanding. Good post!
    Martha Giffen invites you to read…5 Brilliant Ways To Improve Your ProductivityMy Profile

  18. Tory McBroom says:

    Good tips Bob! I have quite a few active lists, which I monitor closely, and when I notice the open rates starting to fall I usually segment the list and target just those that have not opened in say a 3 month period. I then send a separate broadcast to just those subscribers asking them a question. This opens the doors for communication and engagement which ultimately builds trust. I now make it a point to ask my subscribers a question in the initial email to build trust and relationships right off the bat. I have noticed that his helps a lot with open rates and conversions!
    Tory McBroom invites you to read…How I Use Hoot Suite To Dominate Social MediaMy Profile

  19. Hello Bob,

    GREAT post man! I had to laugh when I read the part about promoting to soon and/or too often.

    When I first started out that was something I was definitely guilty of and I think it’s something many new bloggers and marketers make a mistake of doing.

    Continued success man,

    Anthony McNeil
    Anthony McNeil invites you to read…Prospects Mindset Are You Being Intrusive?My Profile

  20. Paul Salmon says:

    I think the biggest thing you can do is put yourself in the shoes of your list members. If you feel that what you send them wouldn’t appeal to you, or you wouldn’t read it yourself, then you shouldn’t send it. The more you think like your list members, the more value you will provide them.
    Paul Salmon invites you to read…Productive Content Development Strategy in 3 Easy StepsMy Profile

    • Bob Clarke says:

      Totally agree Paul. Always look at your emails from your list’s perspective. It’s a great practice. Also, I find it useful to check your system once in a while, subscribing under a different address to be sure that everything is running smoothly, people are getting whatever freebie you’ve offered, etc.
      Bob Clarke invites you to read…Today I Need YOUR Help {Please!}My Profile

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